It's hard to find a fix for my faulty folding bicycle

10 June 2020 08:00
I was inspired to buy a Brompton by its Wheels for Heroes campaign, but now no one will take responsibility for repairing itI’m an NHS worker who was inspired to buy a Brompton bike after using one through its Wheels for Heroes campaign during lockdown. I purchased it online through Cycle Republic, which is owned by Halfords. Within the first week the connecting chain to the gear hub fell off while I was cycling to work. I contacted Cycle Republic which did not respond. I contacted Brompton directly and it promptly arranged for a local dealer to replace the part. Within three weeks, the gear shifter broke and the bolts fell off the rear mudguard.I have spent every day since talking with Cycle Republic, Halfords and Brompton. Cycle Republic stores were closed in April by Halfords and its customer service team stopped replying after a single response. Halfords tells me the bike is not its responsibility as it was purchased from Cycle Republic, despite the fact that all the packaging and paperwork bears the Halfords name. Continue readingreadfullarticle

Source: TheGuardian